Candidate experience
It can feel like stepping into the unknown when applying for a new role. The Talent Team are here to support you throughout your application, every step of the way. Here’s a little more information about our approach.
How we communicate
Our main focus is to provide an excellent candidate experience through our personal approach. We like to keep you informed and are on hand as you go through each stage of the process.
Here’s how to recognise some of the ways we’ll contact you:
Here’s how to recognise some of the ways we’ll contact you:
- An Applicant Tracking System called Pinpoint to send emails or SMSmessages
- We may call or text from our work mobile phones
- We use a specialist platform for ID verification during onboarding
- Any message asking for money will not be from us
- Email us on talent@freeagent.com if you’re unsure
Recruitment agencies
We rarely use agencies but when we do, we’ll invite the recruiter to submit candidates for a specific vacancy on our Applicant Tracking System “Pinpoint”.
If an agency submits your details to us outside of this process, this will not constitute an application, nor agreement of their terms.
Agencies should never ask you to pay for their service.
Equality, diversity & inclusion
We’re passionate about attracting and hiring the best people from a diverse range of backgrounds and experiences. You can help us track this and suggest ideas for improvement through our equality monitoring form and candidate feedback survey. Read more about our inclusive approach to hiring in our blog.
Email talent@freeagent.com if you’d like to discuss any reasonable adjustments throughout the hiring process.
AI in your application
Our job application questions provide an opportunity to tell us what’s really important to you in your career and why you’d be a great match for the role and FreeAgent as a company.
We’ve found applications created using AI lack this personal insight or enthusiasm. Instead of relying on tools like ChatGPT, we recommend sharing details of personal experiences, interests, and relevant projects in your own writing style.
We’ve found applications created using AI lack this personal insight or enthusiasm. Instead of relying on tools like ChatGPT, we recommend sharing details of personal experiences, interests, and relevant projects in your own writing style.
